Zhejiang Owner Reports White Discoloration on New Beijing Hyundai Ioniq V's Matte Cladding; Manufacturer Claims External Contaminant Adhesion

Recently, Ms. Chen in Zhejiang purchased a Beijing Hyundai Ioniq V pure electric sedan. A few days after taking delivery, whitish marks appeared on the black matte plastic side skirts and lower surround trim panels. Ms. Chen tried wiping them herself but could not remove the white spots, so she drove the vehicle to a 4S dealership. After staff at the store cleaned the trim panels with foam cleaner, the whitening phenomenon still persisted. The 4S dealership reported photos and sample information to the manufacturer. The manufacturer's assessment concluded that the issue was caused by external contaminants adhering to the surface, not a quality defect of the material itself. Ms. Chen does not accept this conclusion and has demanded that the 4S dealership and manufacturer replace the vehicle's side skirt trim panels and provide a compensation plan. As of now, the manufacturer has not updated its follow-up handling plan, and both parties are still in negotiations. The Beijing Hyundai Ioniq V is a recently launched pure electric sedan, with a limited-time promotional price of 99,900 to 131,900 yuan, featuring black matte plastic cladding on the body. The matte PP plastic parts used on this model are prone to accumulating road mud, snow-melting agents, and car wash chemical residue, which visually creates a whitish haze; if cleaned with strong solvents or tar cleaners that corrode the surface layer, permanent whitening will result.