Jaguar Land Rover China Issues Statement Warning Against Fake Vehicle Recall Information

On the afternoon of November 9, 2026, Jaguar Land Rover China published a statement via its official WeChat account titled "Statement on Vigilance Against Fraudulent Vehicle Recall Information Sent in the Name of Jaguar Land Rover." The statement said that recently, criminals have been impersonating the State Administration for Market Regulation and the Jaguar Land Rover brand to send messages such as "vehicle recall notices," "safety hazard rectification notices," and "recall compensation notices" to some customers through SMS, phone calls, social media, and other channels, inducing customers to click unknown links or provide sensitive personal information. Jaguar Land Rover China advised that vehicle recall information is released and notified through official channels. Customers can obtain and verify relevant information through the official announcement channels of the State Administration for Market Regulation and relevant competent authorities, the Jaguar Land Rover official customer service hotline 400-820-0187, and the Jaguar Land Rover authorized dealer network. Jaguar Land Rover China stated that it will not ask customers to handle vehicle recall matters through unofficial links, unofficial QR codes, or unauthorized third-party platforms. During the recall service process, Jaguar Land Rover and authorized dealers will not ask customers to pay for recall repairs, will not ask customers to provide sensitive information such as bank card passwords or SMS verification codes, will not ask customers to download applications through links, will not ask customers to enable screen sharing or perform remote operations, and will not ask customers to transfer funds to any personal accounts. Jaguar Land Rover China stated that it reserves the right to pursue legal liability against entities responsible for illegal acts committed in its brand name in accordance with the law, and will cooperate with relevant authorities in investigations and crackdowns. Previously, Nissan, Volvo, SAIC-GM, BYD, AITO, BMW China, Volkswagen China, and Li Auto all issued statements reminding car owners to be vigilant against fraudulent recall text messages sent under their names.