Mercedes-Benz E350eL Wheel Bolts Fall Off After Maintenance in Zhejiang; 4S Dealership Admits Operational Negligence

Recently, a Mercedes-Benz E350eL purchased in 2022 by Mr. Chen, a car owner in Zhejiang, completed maintenance at a Mercedes-Benz 4S store in Hangzhou. While driving on a bumpy section of road in Huzhou, the left rear tire bulged outward, and all the wheel fixing screws on that side were missing. Mr. Chen's child was in the car at the time of the incident. After the dangerous situation occurred, the owner contacted the 4S store. Staff from the store rushed to the scene and used old screws to temporarily reattach the wheel, after which the vehicle was towed back to the 4S store. The owner no longer allowed store personnel to carry out any other operations on the vehicle, and the car remained parked at the store. The 4S store acknowledged that the incident stemmed from an operational oversight during maintenance work at the store, as the wheel screws had not been tightened according to specifications. During subsequent negotiations, the 4S store proposed offering complimentary maintenance as a resolution, which the owner did not accept. The owner requested that the store provide cash compensation and a two-year extended warranty, and the two sides have not yet reached an agreement. The store involved stated that it will continue to communicate with the owner and hopes to conduct further inspection of the vehicle.