Woman Finds Missing Parts After Picking Up Subaru from Repair

A woman took her Subaru to Subaru of Midland to replace a window, and the repair took nearly a week. However, after picking up the car and returning home, she and her husband discovered that multiple parts had not been reinstalled—including missing body trim, an uninstalled rear hatch button, and even a side mirror that fell off entirely. Furious, she posted on TikTok: “They had almost a week to test and reassemble everything—how could they return it to me like this?” While some commenters dismissed the issues as minor oversights, she countered that this went beyond simple forgetfulness and constituted gross negligence. Legal experts noted that under the principle of "bailment," dealerships have a legal duty to properly care for a vehicle during repairs and return it in good condition. If the car is returned in worse condition than when it was dropped off, owners should immediately take photos as evidence, file a written complaint, and retain all communication records. If such problems persist, the vehicle might qualify under "lemon laws," entitling the owner to a refund or replacement from the manufacturer.