Woman Quoted High Repair Fee; Shop Raises Price After She Seeks Second Opinion

A British woman named Ilhan visited an auto repair shop after her rear side window was damaged and initially received a quote of £140 (approximately $190). However, when she went to the neighboring shop for a second opinion, they not only provided her with a link to purchase the part herself—for just £70—but also offered to install it for a total price of only £100. As she prepared to leave, a technician from the first shop approached her and offered to install the part she bought herself—but charged £120, which was even higher than their original all-inclusive quote. The incident sparked heated online discussion. Some netizens accused the shop of "overcharging familiar customers," while others explained that using customer-supplied parts increases the repair shop's liability risk. Experts advise comparing prices from multiple shops before repairs and choosing reputable businesses to avoid being overcharged due to information asymmetry.