Florida Auto Shop Owner Drops Groupon After Clash with Customers

Mark Morales, owner of Mozalez Auto Repair in Plant City, Florida, recently shared an unpleasant experience on TikTok: a customer arrived with a Groupon voucher for an oil change. However, the customer’s 2017-or-newer Chevrolet Suburban required nearly 8 quarts of oil, while the Groupon only covered the first 5 quarts—at $10 per additional quart. When Morales explained the situation, the customer’s mother called him, angrily accusing him of “trying to make extra money” and even hurling verbal insults. Although the customer himself was willing to pay the difference, Morales refused to perform the service, stating this wasn’t the first time the mother had used such tactics to pressure his business. He immediately decided to discontinue his partnership with Groupon. While the promotion is still technically active, he now simply matches the Groupon price for customers who present the voucher. Online commenters largely supported his decision, noting that discount-driven promotions often attract difficult customers and that, in the long run, it’s better to focus on attracting quality clientele.