Woman Ditches Dealership After 3-Hour Wait, Buys Car via Carvana in 5 Minutes, Picks Up in 25

TikTok user Hailey Stiehl shared her experience, saying she spent over three hours at a car dealership just to sell her vehicle—a process she described as tedious and inefficient. In contrast, she purchased a car through Carvana in under five minutes and completed the entire pickup process, including signing documents and collecting the vehicle, in just 25 minutes. She praised Carvana as “an absolutely perfect experience” and vowed never to return to a traditional dealership. Many commenters agreed, highlighting Carvana’s streamlined process, free delivery, and seven-day, no-questions-asked return policy. However, some consumers have reported issues with Carvana, including concerns about vehicle repairs and poor customer service, resulting in a low 1.1-star rating on the Better Business Bureau (BBB). Despite these criticisms, growing numbers of shoppers are turning to online car-buying platforms like Carvana as a more efficient alternative to the long waits and high-pressure negotiations commonly associated with traditional dealerships.