Zhidou EV Plunges into After-Sales Crisis: Cracked Roofs Go Unrepaired, Owners Left Stranded

Recently, multiple owners of the Zhidou Rainbow electric vehicle have reported that their car roofs cracked during normal use, yet they struggled to obtain after-sales support. One owner, who purchased the vehicle in April last year, discovered a crack approximately 20 centimeters long on the roof this year. However, the local authorized dealership had already closed down, and the manufacturer’s customer service line went unanswered for four consecutive days. This is not an isolated case—numerous owners have expressed similar difficulties in contacting the manufacturer to address their issues. Previously, a former manager at a Zhidou dealership revealed that the company’s senior management appears to have abandoned operations, and several dealerships are now engaged in legal disputes with the manufacturer. Public records show that Lanzhou Zhidou Electric Vehicle Co., Ltd. has been listed as a discredited被执行人 (dishonest judgment defaulter). Industry insiders urge consumers to consider not only the vehicle itself but also the financial health and operational stability of the automaker when purchasing new energy vehicles, to avoid being left without warranty or after-sales support.