2025 Auto Complaint-to-Sales Ratio Rankings Released: 145 Models Outperform Industry Average

According to statistics from CheZhiWang (China Vehicle Quality Network), the average vehicle complaint-to-sales ratio in China for 2025 stood at 58.4 per 10,000 units sold, a notable increase from 45.1 per 10,000 in 2024, indicating an overall decline in consumer sentiment. Data from the China Passenger Car Association (CPCA) shows that total national vehicle sales in 2025 reached 23,878,615 units, with the 753 tracked models averaging 31,711 units sold each. Among them, 199 models outperformed the average—comprising 78 sedans, 109 SUVs, 8 MPVs, and 4 mini-vans. Of these best-selling models, 145 were included in the "2025 Annual Outstanding Complaint-to-Sales Ratio Ranking" for achieving a better-than-average complaint-to-sales ratio, demonstrating superior customer satisfaction and quality reliability.